ORDER INFORMATION

I haven't recieved my order?

With Covid-19 we are noticing some disruption in orders being delivered. Please contact us if you have not recieved your order within the quoted time and we will look into this immediately for you.

I want to deliver my item to a friend

Amazing! Just put your friends delivery address in the shipping details and we'll send to them! All orders come in our special Lovie Diaries wrapping with a gift card inserted so you can choose to add a message at the checkout.

Can I cancel my order?

Unfortunately orders arent able to be cancelled because we have a quick turn around on delivery. However you are able to return your order to us within 14 days for an exchange/refund if you have ordered the wrong product. Please contact hello@theloviediaries.co.uk if you have any questions or need help with this.

SHIPPING & DELIVERY

How can I purchase a gift voucher?

Yes! We currently ship worldwide! With the current restrictions around Covid-19 shipping, international orders are taking slightly longer to deliver whilst all UK mainland remains relatively unaffected.
 
UK Mainland
  • 3-5 working days £2.99
  • Next working day (order before 3pm) £5.99
Europe
  • 3-7 working days £5.99
 
USA & Australia
  • 5-7 working days £5.99
If your country is not listed here then please contact hello@theloviediaires.co.uk to see if we are able to ship to your state.

I haven't recieved my order?

Please note, international shipping is currently being affected by regional covid-19 restrictions. We are following guidance from our mail provider, but some restrictions are set directly by the recieving country. If you are concerned about delivery/timings then please contact us where we can advise you further hello@theloviediaries.co.uk

RETURNS AND EXCHANGES

Can I refund/exchange my item?

Yes, you have up to 14 days to return your item, please contact us at hello@theloviediaries.co.uk and we will arrange a return label for you to post your item back:

 

The Lovie Diaries - RETURNS
14 Little Dominie Court,
Fayrewood Drive,
Great Leighs,
CM31GT
 

How long will it take to recieve my refund?

We estimate for around 5-10 working days for the money to go back on to your original payment method. If you have any concerns regarding your refund then please contact our Customer Service team at hello@theloviediaries.co.uk and quote your Order Reference Number.

STILL HAVE ANY QUESTIONS?

hello@theloviediaries.co.uk