ORDER INFORMATION
I haven't recieved my order?
I want to deliver my item to a friend
Amazing! Just put your friends delivery address in the shipping details and we'll send to them! All orders come in our special Lovie Diaries wrapping with a gift card inserted so you can choose to add a message at the checkout.
Can I cancel my order?
SHIPPING & DELIVERY
How can I purchase a gift voucher?
- 3-5 working days £2.99
- Next working day (order before 3pm) £5.99
- 3-7 working days £5.99
- 5-7 working days £5.99
I haven't recieved my order?
Please note, international shipping is currently being affected by regional covid-19 restrictions. We are following guidance from our mail provider, but some restrictions are set directly by the recieving country. If you are concerned about delivery/timings then please contact us where we can advise you further hello@theloviediaries.co.uk
RETURNS AND EXCHANGES
Can I refund/exchange my item?
How long will it take to recieve my refund?
We estimate for around 5-10 working days for the money to go back on to your original payment method. If you have any concerns regarding your refund then please contact our Customer Service team at hello@theloviediaries.co.uk and quote your Order Reference Number.
STILL HAVE ANY QUESTIONS?
hello@theloviediaries.co.uk